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Return and Refund Policy

This Return and Refund Policy governs the terms for returns, exchanges, and refunds for products purchased on the Le Limon website. By placing an order with us, you agree to the terms detailed below.

1. 2-Day Return/Exchange Period

We enforce a strict two (2) calendar day window to initiate a return or exchange request, starting from the confirmed date of delivery.

Eligibility for Return:

For your item to be eligible for a return or exchange, it must meet all the following conditions:

Time Limit: The return request must be initiated via email to pearldbeauty@gmail.com within two (2) calendar days of the delivery date.

Condition: The item must be unused, unworn, unwashed, and in the exact same condition that you received it.

Original State: The item must be returned in its original packaging with all original tags, seals, and accessories still attached.

Proof of Purchase: You must provide the original receipt or proof of purchase.

Non-Returnable Items (Final Sale):

The following items are generally considered Final Sale and cannot be returned or exchanged for hygiene reasons or due to their nature:

Items marked specifically as "Final Sale" or "Non-Returnable."

Products that have been opened, used, or tampered with.

How to Initiate a Return:

To start a return, please email us immediately at pearldbeauty@gmail.com with the following information:

Your Order Number.

The item(s) you wish to return.

The reason for the return (e.g., damaged, wrong size, defective).

Specify whether you are requesting a Refund or an Exchange.

We will review your request and provide detailed instructions. Items returned without prior email approval will not be processed.

2. 2-Day Refund Processing

Once your returned item is received and thoroughly inspected for compliance with the eligibility criteria, we will notify you of the approval or rejection of your refund.

Refund Timeline:

Initiation: If your return is approved, your refund will be processed and credited within seven (2) calendar days of the approval date.

Method: The refund will be credited back to your original method of payment. Exchange/Replacement deliveries will be done within 5-7 Business days.

Processing Time: Please allow an additional 5-10 business days for your bank or credit card company to post the funds back to your account, as this external processing time is outside of our control.

Shipping Costs (Refunds): Our Error: If the return is due to our fault (e.g., defective product, wrong item shipped), we will bear the costs of return shipping or provide a prepaid label, and you will receive a full product refund.

Customer Choice: If the return is approved but is due to customer choice (e.g., change of mind, ordering the wrong size), the customer is responsible for the cost of returning the item, and the original shipping charges are non-refundable.

3. Damaged or Defective Items

If you receive a defective or damaged product, you must contact us immediately within 48 hours of delivery with clear photographs of the damage. We will investigate the issue and arrange for a replacement or refund once the defect is verified.